Refund Policy of CoastalSandDune
Last updated: April 1, 2023
Thank you for dining with CoastalSandDune. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy is as follows:
Cancellation Before Delivery
If you have placed an order on coastalsanddune.sbs, but wish to cancel it before its delivery, please contact us immediately at +44 20 7123 4567. If the order has not yet been dispatched or prepared, we will process your cancellation and issue a full refund in £.
Orders That Can Be Refunded
We offer refunds for the following situations:
- Incorrect Order: If you received a meal different from the one you ordered, please contact us within 2 hours of delivery.
- Damaged or Defective Items: If the items you received are damaged or defective, please raise the issue within 2 hours of receipt.
Orders That Cannot Be Refunded
Unfortunately, we cannot offer refunds in the following scenarios:
- Change of mind after the order has been delivered.
- Any food item that has been consumed or partially consumed.
- Any complaint raised after 2 hours of receipt of delivery.
Process for Requesting a Refund
To file a refund request, please follow the steps below:
- Call our customer service at +44 20 7123 4567 to initiate the process.
- Provide your order number and explain the issue with the item(s) received.
- Wait for our team to review the request and communicate the approval status.
- If your request is approved, the refund will be processed to your original payment method within 10 business days.
Exchanges
If you prefer, we also offer exchanges for incorrect or defective items. Please follow the same process described above for refund requests and express your wish for an exchange rather than a refund.
Contact Us
If you have any questions about our refund policy, please contact us at:
- Phone: +44 20 7123 4567
- Address: 234 Baker Street, London, NW1 6XE, United Kingdom
Exceptions
Note that we may require proof of the issue, such as photos, to process refunds or exchanges. The decision for approval will be at the discretion of our customer service team.
Changes to Our Refund Policy
CoastalSandDune reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on coastalsanddune.sbs. If we make significant changes to this policy, we will notify you here that it has been updated.